Toll Violations FAQ

  1. Why did I receive a Toll Violation Notice?
  2. How does the violation system work?
  3. How much is a fine for a violation?
  4. If I received a Toll Violation Notice and I have a Peach Pass, do I still have to pay $25.50 per occurrence?
  5. Can I use my Peach Pass in a Rental Vehicle?
  6. I have one Peach Pass and two vehicles. Can I use my Peach Pass for both vehicles?
  7. Am I responsible for a Toll Violation Notice if someone else violates in my car?
  8. What if I receive a Toll Violation Notice, and the license plate in the image is not the same as the one printed on the notice?
  9. What if I receive a Toll Violation on a vehicle that I sold?
  10. What if I receive a Toll Violation Notice on a vehicle or license plate that was stolen?
  11. How can I dispute a Toll Violation Notice?
  12. How can I pay for my Toll Violation Notice?
  13. What happens if I enter the I-85 Express Lanes by mistake?

1. Why did I receive a Toll Violation Notice?

You received a Uniform Toll Violation Notice for at least one of the following reasons:

  • Entering or exiting the I-85 Express Lane improperly by crossing the double white pavement striping.
  • Unregistered vehicles using the I-85 Express Lanes. All vehicles, even toll exempt vehicles, must register for a Peach Pass Account before using the I-85 Express Lanes.
  • Adjusting the toll mode listed on your Peach Pass account to reflect more than three occupants in a vehicle (thus qualifying for toll-free travel) and then driving in the I-85 Express Lanes with less than three occupants. In addition to receiving a violation notice from SRTA, motorists will also run the risk of being pulled over and issued a citation by law enforcement.
  • The vehicle accessed the I-85 Express Lanes with a Cruise Card or Peach Pass assigned to a different vehicle or license plate. Your Cruise Card or Peach Pass is assigned to one vehicle, and may only be used in the vehicle to which it is registered on your account. If you are using your Cruise Card or Peach Pass in another vehicle, you must contact the Peach Pass Customer Service Center to update the vehicle/license plate information to reflect the current vehicle you want to use in the lanes.
  •  The Cruise Card or Peach Pass may have been deactivated. When the debit/credit card on record with your Peach Pass account is expired or invalid and your account balance is below the threshold amount and requires replenishment, we reserve the right to deactivate your Cruise Card or Peach Pass. Please see the Peach Pass Customer Agreement for account fees and thresholds at www.peachpass.com.
     

If you have questions about the violation notice you received, please contact 1-855-PCH-PASS (724-7277).

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2. How does the violation system work?
When a Peach Pass is not detected, violation enforcement cameras take a time stamped image of the license plate. Once the image has been taken and the license plate has been entered, our system cross checks the plate number against our data.

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3. How much is a fine for a violation?
There is a $25.00 fee per violation occurrence, plus the toll that was not paid. If a violation is not paid and brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70 per violations.

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4. If I received a Toll Violation Notice and I have a Peach Pass, do I still have to pay $25.50 per occurrence?
Go online at www.peachpass.com to update/add this vehicle to your account or call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277). Updates/additions to account post violation will still incur a $5.00 Administrative Processing Fee per notice. Updates/additions not done by the Due Date will result in a $25.00 Administrative Fee for each violation and additional penalties, as applicable.

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5. Can I use my Peach Pass in a Rental Vehicle?
For the I-85 Express Lanes - Yes. In order to access the I-85 Express Lanes in a rental vehicle, motorists would need to have a registered Peach Pass associated with the rental vehicle prior to using the I-85 Express Lanes. Customers can pick up a Peach Pass at no additional cost at the following walk-up Peach Pass Customer Service Center locations:

Peach Pass Walk-up Center
State Road and Tollway Authority
47 Trinity Avenue, Ground Floor
Atlanta, GA 30334


Department of Driver Services
2211 Beaver Ruin Road - (Closing on September 30, 2014)
Norcross, GA 30071
Tuesday through Saturday (see the Department of Driver Services for normal business hours)


Department of Driver Services
310 Hurricane Shoals, NE
Lawrenceville, GA 30046
(Tuesday through Saturday (see the Department of Driver Services for normal business hours)


If you have a Peach Pass or Cruise Card on an existing vehicle, please do not remove your transponder out of this vehicle and place it in the rental vehicle. The Peach Pass/Cruise Card device is designed to stop working after any removal and you may receive a violation notice in the mail.

We are working with several of the major rental car providers to explore more options in the near future.
 

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6. I have one Peach Pass and two vehicles. Can I use my Peach Pass for both vehicles?
No. The Peach Pass is not transferable. You should only use the Peach Pass in the vehicle that it is registered to on your Peach Pass account.

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7. Am I responsible for a Toll Violation Notice if someone esle violates in my car?
Yes, the registered owner of the car is responsible.

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8. What if I receive a Toll Violation Notice, and the license plate in the image is not the same as the one printed on the notice?
If you receive a Toll Violation Notice that does not belong to you, please call Violations at 1-855-PCH-PASS (724-7277). We will investigate, and if the plate number was entered incorrectly, the notice will be dismissed.

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9. What if I receive a Toll Violation on a vehicle that I sold?
If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. If you do not have a bill-of-sale, you must send a signed letter stating that you sold the vehicle. This letter and the bill-of-sale should include the date the vehicle was sold and the name and address of the person to whom you sold the vehicle.

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10. What if I receive a Toll Violation Notice on a vehicle or license plate that was stolen?
You will need to send a copy of the police report, and we will dismiss the notice.

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11. How can I dispute a Toll Violation Notice?
All disputes must be written and sent to:

State Road and Tollway Authority
Violation Dispute
P.O. Box 2105
Atlanta, GA 30301-2105

You must include:
1. The Toll Violation Notice number and license plate number.
2. Your name, address and telephone number.
3. A detailed explanation of the reason for your dispute.

After your dispute is reviewed, you will be sent a written response.

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12. How can I pay for my Toll Violation Notice?
Please go online or mail your check or money order to:

State Road and Tollway Authority
P.O. Box 2105
Atlanta, GA 30301-2105

WE ALSO ACCEPT CREDIT CARD PAYMENTS FOR VIOLATIONS. Please call the Peach Pass Customer Service Center at 1-855-PCH-PASS (724-7277)
for more information.

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13. What happens if I enter the I-85 Express Lanes by mistake?
If you enter the I-85 Express Lanes and you do not have a Cruise Card or Peach Pass in your vehicle, you have just violated and you will receive a Uniform Toll Violation. You will be responsible for any associated fees and tolls. Once you receive a notice, you may choose to either pay it or dispute it at that time.

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