Toll Violations FAQ
- Why did I receive a Toll Violation Notice?
- How does the violation system work?
- How much is a fine for a violation?
- If I received a Toll Violation Notice and I have a Cruise Card, do I still have to pay $25.50 per occurrence?
- Can I use my Cruise Card in a Rental Vehicle?
- I have one Cruise Card and two vehicles. Can I use my Cruise Card for both vehicles?
- Am I responsible for a Toll Violation Notice if someone else violates in my car?
- What if I receive a Toll Violation Notice, and the license plate in the image is not the same as the one printed on the notice?
- What if I receive a Toll Violation on a vehicle that I sold?
- What if I receive a Toll Violation Notice on a vehicle or license plate that was stolen?
- How can I dispute a Toll Violation Notice?
- How can I pay for my Toll Violation Notice?
- What do I do when I'm at the Toll Plaza and do not have money?
- What happens if I go through the Cruise lane by mistake?
1. Why did I get a Toll Violation Notice?
Toll Violation Notices are generated for the following reasons:
- A vehicle registered to you passed through the GA 400 Toll Plaza without paying the associated toll. You must be a Cruise Card account holder to use the Cruise Card lanes. If you are a Cruise Card customer check for the green “thank you” light. Old transponders should be replaced by new transponders, call the Customer Service Center at 404-893-6161 for a replacement Cruise Card.
- The vehicle passed through the Toll Plaza with a Cruise Card assigned to a different vehicle or license plate. Your Cruise Card is assigned to one vehicle, and may only be used in the vehicle to which it is registered on your Cruise Card account. If you are using your Cruise Card in another vehicle, you must contact the Cruise Card Center to change the vehicle information to the current vehicle you want to use. The Cruise Card may have been deactivated. If your credit card is expired or invalid and your account balance is below the threshold amount we reserve the right to deactivate your cruise card.
2. How does the violation system work?
When a Cruise Card is not detected, violation enforcement cameras take a time stamped image of the license plate. Once the image has been taken and the license plate has been entered, our system cross checks the plate number against our data.
3. How much is a fine for a violation?
There is a $25.00 fee per violation occurrence, plus the toll that was not paid. If a violation is not paid and brought before the Office of State Administrative Hearings, then the registered owner may be subject to a civil penalty of an additional $70 per violations.
4. If I received a Toll Violation Notice and I have a Cruise Card, do I still have to pay $25.50 per occurrence?
Go online at www.georgiatolls.com to update/add this vehicle to your account or call the Customer Service Center at 404-893-6161. Updates/additions to account post violation will still incur a $5.00 Administrative Processing Fee per notice. Updates/additions not done by the Due Date will result in a $25.00 Administrative Fee for each violation and additional penalties, as applicable.
5. Can I use my Cruise Card in a Rental Vehicle?
No. If you are driving a rental vehicle, you must use the pay lanes. The Rental Agency will receive the Toll Violation Notice. Rental agencies have their own policies regarding Toll Violations. Some rental agencies may automatically charge the cost of the Toll Violation Notice to the driver plus their own processing fee. Other rental agencies may forward us the information on the driver. If the Rental Agency chooses to forward us your information, you pay us an administrative processing fee of $5.00 plus the tolls for each additional Toll Violation Notice issued. Rental agencies procedures and fees are not within our control.
6. I have one Cruise Card and two vehicles. Can I use my Cruise Card for both vehicles?
No. The Cruise Card is not transferable. You should only use the Cruise Card in the vehicle that it is registered to on your Cruise Card account.
7. Am I responsible for a Toll Violation Notice if someone esle violates in my car?
Yes, the registered owner of the car is responsible.
8. What if I receive a Toll Violation Notice, and the license plate in the image is not the same as the one printed on the notice?
If you receive a Toll Violation Notice that does not belong to you, please call Violations at 404-893-6161. We will investigate, and if the plate number was entered incorrectly, the notice will be dismissed.
9. What if I receive a Toll Violation on a vehicle that I sold?
If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. If you do not have a bill-of-sale, you must send a signed letter stating that you sold the vehicle. This letter and the bill-of-sale should include the date the vehicle was sold and the name and address of the person to whom you sold the vehicle.
10. What if I receive a Toll Violation Notice on a vehicle or license plate that was stolen?
You will need to send a copy of the police report, and we will dismiss the notice.
11. How can I dispute a Toll Violation Notice?
All disputes must be written and sent to:
State Road and Tollway Authority
Violation Dispute
P.O. Box 2105
Atlanta, GA 30301-2105
You must include:
1. The Toll Violation Notice number and license plate number.
2. Your name, address, and telephone number.
3. A detailed explanation of the reason for your dispute.
After your dispute is reviewed, you will be sent a written response.
12. How can I pay for my Toll Violation Notice?
Please go online or mail your check or money order to:
State Road and Tollway AuthorityP.O. Box 2105
Atlanta, GA 30301-2105
WE ALSO ACCEPT CREDIT CARD PAYMENTS FOR VIOLATIONS. Please call Customer Service at 404-893-6161 for more information.
13. What do I do when I'm at the Toll Plaza and do not have money?
Failure to pay the toll, regardless of the reason, is a violation of O.C.G.A. § 32-10-64. Per Georgia Law an additional $25 administrative fee is assessed per violation. You can go through a gated lane that has an Attendant and ask for an Insufficient Receipt, and mail your payment of the $25.00 administrative fee plus the toll to the address listed on the receipt. You may also pay online.
14. What happens if I go through the Cruise lane by mistake?
If you go through the Cruise Card lane and you do not have a Cruise Card, you have just violated and you will receive a Toll Violation Notice. You will be responsible for any fees and tolls. The Toll Collectors cannot accept a payment for a previous trip or a trip in a Cruise lane. You will have to wait until you receive a notice and either pay it or dispute it at that time.