Toll Violation Notices are generated for the following reasons:
- A vehicle registered to you passed through the GA 400 Toll Plaza without paying the associated toll.
- The vehicle passed through the Toll Plaza with a Cruise Card assigned to a different vehicle or license plate. Your Cruise Card is assigned to one vehicle, and may only be used in the vehicle to which it is registered on your Cruise Card account. If you are using your Cruise Card in another vehicle, you must contact the Cruise Card Center to change the vehicle information to the current vehicle you want to use prior to driving on GA400.
- The Cruise Card may have been deactivated.
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2. How does the violation system work?
When a Cruise Card is not detected, violation enforcement cameras take an image of the license plate. Once the image has been taken and the license plate has been entered, our system cross checks the plate number against our data base of Cruise Card account license plates. If there is a match, the system deducts the appropriate toll. If there is no match, a Toll Violation Notice is generated to the registered owner who is on file with the Georgia Department of Revenue.
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3. How much is a fine for a violation?
There is a $25.00 fee per violation occurrence, plus the toll that was not paid.
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4. If I received a Toll Violation Notice and I have a Cruise Card, do I still have to pay $25.50 per occurrence?
If this occurs, please contact the Customer Service Center at 404-893-6161.
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5. Can I use my Cruise Card in a Rental Vehicle?
No. If you are driving a rental vehicle, use the pay lanes. If you go through the Cruise Card lanes in a rental vehicle, and your cruise card does not register, the Rental Agency will receive the Toll Violation Notice. If you are going to have a rental vehicle for an extended period of time, you can update the vehicle information on your Cruise Card account with the rental vehicle information and then use your Cruise Card in it. You will need to update again when you no longer have the rental.
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6. What happens if I violate in a Rental Vehicle?
If a violation occurs in a rental vehicle, a notice will be sent to the registered owner of the vehicle, i.e. the rental agency. The rental agency usually sends a copy of the Rental Contract to our office, we then forward the notice to the person who rented the car. However, some rental agencies may pay the Toll Violation Notice and charge you for the notice, plus their own processing fee.
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7. I have one Cruise Card and two vehicles. Can I use my Cruise Card for both vehicles?
No. The Cruise Card is not transferable. You should only use the Cruise Card in the vehicle that it is registered to on your Cruise Card account.
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8. Am I responsible for a Toll Violation Notice if someone else violates in my car?
Yes, you are the registered owner of your car.
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9. What if I receive a Toll Violation Notice, and the license plate in the image is not the same as the one printed on the notice?
If you receive a Toll Violation Notice that does not belong to you, please call Violations at 404-893-6161. We will investigate, and if the plate number was entered incorrectly, the notice will be dismissed.
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10. What if I receive a Toll Violation on a vehicle that I sold?
If the vehicle was sold before the time of the violation, you simply return the payment coupon with a copy of the bill-of-sale. If you do not have a bill-of-sale, you must send a signed letter stating that you sold the vehicle. This letter and the bill-of-sale should include the date the vehicle was sold and the name and address of the person you sold the vehicle to.
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11. What if I receive a Toll Violation Notice on a vehicle or license plate that was stolen?
You will need to send a copy of the police report, and we will dismiss the notice.
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12. How can I dispute a Toll Violation Notice?
All disputes must be written and sent to:
State Road and Tollway Authority
Violation Dispute
P.O. Box 2105
Atlanta, GA 30301-2105
Please include:
1. The Toll Violation Notice number and license plate number.
2. Your name, address, and telephone number.
3. An explanation of the reason for your dispute.
After your dispute is reviewed, you will be sent a written response.
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13. How can I pay for my Toll Violation Notice?
Please mail your check or money order to:
State Road and Tollway Authority
P.O. Box 2105
Atlanta, GA 30301-2105
WE ALSO CURRENTLY ACCEPT CREDIT CARD PAYMENTS FOR VIOLATIONS. Please call Customer Service at 404-893-6161 for more information.
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14. Do you accept partial payments?
No. You have to pay the full amount.
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15. If I cannot pay my Toll Violation Notice by the due date, can I make a payment arrangement?
Yes. If you cannot pay your Toll Violation Notice by the due date, you can call to request that your due date be extended. We cannot accept partial payments.
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16. What do I do when I'm at the Toll Plaza and do not have money?
You can go through a gated lane that has an Attendant and ask for an Insufficient Receipt, and mail your payment of a $1.00 processing fee plus the toll to the address listed on the receipt.
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17. If I go through the Cruise lane by mistake, can I call to stop a Toll Violation Notice from occurring?
No. Once you travel through a Cruise Card lane without a Cruise Card, there is an automatic Violation Process that cannot be reversed. You will have to wait until you receive a notice and either pay it or dispute it at that time.
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18. If I go through the Cruise Card lane by mistake, can I come back around to pay for my trip?
No. If you go through the Cruise Card lane and you do not have a Cruise Card, you have just violated and you will receive a Toll Violation Notice. The Toll Collectors cannot accept a payment for a previous trip or a trip in a Cruise lane.
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19. If I go through the Cruise Card lane by mistake, can I go back through to a lane with an attendant and ask for an insufficient receipt and mail in the toll?
No. If you mail a payment as an Insufficient Payment, we will accept the payment as an insufficient payment. If you state that you were in a Cruise lane, we will return your payment to you. We cannot accept any payments for a Cruise Card violation before a notice is generated.
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20. What do I do if I received a Toll Violation Notice after I mailed in my toll?
If you received a Toll Violation Notice and you mailed in your toll as an insufficient payment, we will deduct that amount from the Toll Violation Notice amount and allow you to mail in the remaining amount.
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